FAQ
Welcome to Blanclior. We’ve put together answers to some of the questions customers commonly have about ordering, shipping, returns, exchanges, payments, and cancellations.
If you cannot find the information you need here, please contact our customer support team.
Ordering
1. Where does Blanclior ship?
We currently ship orders within the United States.
2. What currency are your prices shown in?
Our website prices are displayed in U.S. Dollars (USD).
3. Can I cancel my order after placing it?
Yes. You can request an order cancellation within 1 hour of placing the order.
After this period, your order may have entered processing or fulfillment, so cancellation may no longer be possible.
4. How long does it take to process my order?
Orders are normally processed within 1–2 business days, Monday through Friday.
Our daily order cut-off time is 3:00 PM (GMT-07:00). Orders placed after the cut-off time may be processed on the next business day.
Shipping
5. Do you offer free shipping?
Yes. We currently offer free standard shipping for eligible orders within the United States.
6. How long will my order take to arrive?
Our estimated standard shipping timeframe is:
- Handling: 1–2 business days
- Transit: 3–5 business days
- Estimated total: 4–7 business days
These are estimated business-day timeframes and are not guaranteed delivery dates.
7. Which shipping carrier will deliver my order?
The shipping carrier may vary depending on the delivery destination, package, and available service.
Tracking information will be provided when tracking is available.
8. Will I receive tracking information?
Yes. When tracking is available for your shipment, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the package has been handed over.
9. What if my package is delayed?
Occasionally, deliveries may take longer because of weather, holidays, carrier delays, transportation disruptions, or other circumstances outside our control.
If your shipment appears to be significantly delayed, please contact us and we will help you review the available tracking information.
Returns & Exchanges
10. Do you accept returns?
Yes. We accept returns for both defective and non-defective products.
Eligible products must generally be returned within 30 days of delivery and must be new and unused.
11. Can I return a product if it isn't defective?
Yes. Non-defective returns are accepted as long as the product meets our return requirements and is returned within the 30-day return window.
12. What condition must an item be in to qualify for a return?
The product must be new and unused and should be returned in its original condition.
Where applicable, please include the original packaging, tags, accessories, or other items that came with the product.
13. Do you accept exchanges?
Yes. Exchanges are accepted for eligible products.
Please contact us within the 30-day return period with your order information and details about the item you would like to exchange.
14. How do I start a return?
Contact our customer support team before sending your item back.
Email: info@blanclior.com
Phone: +1 888 430 80 51
Please provide your order number and briefly explain the reason for the return.
15. How do I send my return?
Eligible returns are accepted by mail.
We provide a free return label that can be downloaded and printed for eligible returns.
16. Is there a restocking fee?
No. We do not charge a restocking fee for eligible returns.
17. Where should I send my return?
Approved returns should be sent to:
Blanclior
1603 Capitol Ave 413 e172
Cheyenne, WY 82001
United States
Please contact us before sending a return so we can provide the appropriate return instructions.
Refunds
18. How long does it take to receive a refund?
Once we receive and review your returned item, an eligible refund will be processed within 7 days.
After we process the refund, your bank or payment provider may require additional time to make the funds available in your account.
19. How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
20. What happens if my product arrives defective?
Please contact us as soon as possible if your product arrives defective or damaged.
We may request photographs or additional information to help us review the issue and determine the appropriate solution, which may include a return, exchange, or refund.
Payments
21. What payment methods do you accept?
The payment methods currently available for your order will be displayed during checkout.
Available payment options may vary depending on the checkout and payment provider.
22. Is my payment information secure?
Payments are handled through the payment services available at checkout.
For your security, please do not send complete card details, CVV numbers, passwords, or other sensitive payment credentials through email or other unsecured channels.
Contact Us:
Business Address:
1603 Capitol Ave 413 e172, Cheyenne, WY 82001, USA
Email: info@blanclior.com
Phone: +1 888 430 80 51
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-07:00)
Need assistance?
Our customer support team is available during regular business hours.