Refund policy
At Blanclior, we want you to feel comfortable with your purchase. If something isn't quite right, we're here to help and will do our best to make the return or exchange process straightforward.
This Return & Refund Policy explains when you can return an item, how to send it back, and when you can expect your refund.
1. Returns
We accept returns for both defective and non-defective products.
To be eligible for a return, the item must:
- Be returned within 30 days of delivery.
- Be in new and unused condition.
- Be in its original condition and suitable for resale.
- Include any original packaging, tags, or accessories that came with the product, where applicable.
If an item arrives defective or damaged, please contact us as soon as possible so we can review the issue and assist you with the appropriate return or replacement process.
For non-defective returns, the same 30-day return window applies.
2. Return Process
To start a return, please contact our customer support team with your order details.
Email: info@blanclior.com
Phone: +1 888 430 80 51
Please include your order number and a brief description of the reason for your return. If the item is defective or arrived damaged, photographs may be requested to help us understand the issue.
Once your return request is reviewed and approved, we will provide the information needed to send the item back.
Return Method
Returns are accepted by mail.
We provide a free return label. When applicable, you can download and print the return label and use it to send the package back to us.
There is no restocking fee for eligible returns.
3. Return Address
Approved returns should be sent to:
Blanclior
1603 Capitol Ave 413 e172
Cheyenne, WY 82001
United States
Please do not send a return to this address before contacting us, as we may need to provide return instructions for your specific order.
4. Exchanges
We accept exchanges for eligible products.
If you would like to exchange an item, please contact us within the 30-day return window and provide your order number and details about the item you would like to exchange.
The item being returned must be new and unused and meet the return conditions described above.
Our support team will provide the next steps once the exchange request has been reviewed.
5. Refunds
Once we receive your returned item, we will review its condition.
If the return meets the requirements of this policy, we will process the refund to the original payment method used for the order.
Please allow up to 7 days for us to process your refund after the returned item has been received and reviewed.
After we process the refund, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
6. Defective Products
If your product arrives defective, please contact us as soon as possible.
We may ask for photographs or additional information about the issue so that we can determine the appropriate solution.
Depending on the circumstances, we may arrange a return, exchange, or refund in accordance with this policy.
7. Non-Defective Returns
If you simply change your mind or the product is not what you expected, you may still request a return within 30 days of delivery, provided the product is new and unused and meets our return requirements.
A free return label is provided for eligible returns, and no restocking fee is charged.
8. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders can be cancelled within 1 hour of being placed.
After this one-hour period, an order may already have entered our processing or fulfillment process, so cancellation may no longer be possible. In that situation, you may request a return after delivery if the order qualifies under this Return & Refund Policy.
9. Items That Do Not Meet the Return Requirements
A return may not be accepted if the product:
- Is returned after the 30-day return period.
- Is not in new and unused condition.
- Has been used, worn, washed, or altered.
- Is returned without required original components or accessories, where applicable.
- Does not match the item associated with the original order.
If we receive an item that does not meet the return requirements, we will contact you regarding the available options.
Contact Us:
Business Address:
1603 Capitol Ave 413 e172, Cheyenne, WY 82001, USA
Email: info@blanclior.com
Phone: +1 888 430 80 51
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-07:00)
Need assistance?
Our customer support team is available during regular business hours.